We purchased a stove from the Canadian Appliance Source in Mississauga on October 6, 2021. We worked with a sales associate to find a range with two large and two small top burners – we have a big family that eats in bulk! Decided on a new Samsung. When completing the sale, we confirmed the brand and the photos looked identical to the floor model. Flash forward to October 8, 2021 – after signing off with the delivery guy that there was no damage I started unpacking and discovered that the burner layout was way off from what I bought. Over the next two weeks (without being able to use the stove) we worked with many customer service staff who wanted us to pay hundreds of dollars to rectify their mistake. We eventually connected with a sales staff who was able to get us sorted out at no charge. We are very happy with the sales staff and our new stove is working well. We would however advise potential buyers to avoid CAS’s customer service wherever possible.
- Approximate cost of services:
- $1,540.00
- Company Response
Dear Customer,
Thank you for your review.
We would like to apologize for the inconvenience caused by this situation.
Please understand that the specifications for this fridge were emailed to you at the time of purchase to make sure that the unit had all the options you needed.
As such, the restocking fee is applied and an additional delivery fee will need to be added for our team to pick up the appliance.
We would also like to add that our policies are completely in line with the major appliance industry.
My apologies for any inconvenience.
Kind regards,
CAS
