Diane in Burlington, ON

We purchased a leather sofa, loveseat and armchair in late spring of 2011, together with the extended warranty on Bad Boy's recommendation at a total cost of $2,700. Not the most expensive furniture out there but certainly not the cheapest. Twice within weeks they delivered the wrong suite, but finally the correct one arrived. Earlier this year the material between the cushions started to split so we contacted the extended warranty company. They sent out a technician to inspect the furniture. We were later told this was not covered under the extended warranty as the material between the cushions was not leather but vinyl. When I complained, we were told we should have read the small print. We contacted Lastman's customer service and was told initially that they would maybe repair the furniture and pay 50% of the cost and we would have to pay the other 50% but they asked that we send additional pictures to them. After a day or so we received a phone call from customer service and were told that the material used between the cushions was no longer available. It was obvious from the pictures that this furniture could not be repaired as the material had practically disintegrated at this point. I should also add that the furniture is basically used by myself and my retired husband. We do not have any young children or pets living at the house. Customer service told us, as they valued us as a customer, they would offer either a refund of our extended warranty or an in store credit of $250! This is disgraceful customer service. Why on earth would they think we would buy more furniture from them when our first purchase was of such poor quality. We now have the cushions covered with a blanket as the foam is totally exposed and very embarrassing when we have visitors. I can only hope, that by way of people reading the reviews, they will think twice before purchasing from this company.

Great work. Very skilled and turns up when he says he's going to. Exceptional finishing skills. Prices are very reasonable. Difficult these days to get a good skilled trades person, but Peter definitely fits that bill. Pleasant and very trustworthy. Highly recommended.