Plumber was polite and considerate. However I do feel I paid too much. $150 for the first hour, and $75.00 each hour after. It took about 1 hr and 35 minutes and the use of a power auger, so I ended up paying $225.00 for labour and $100.00 equipment charge for the use of the power auger. Plus $10 for the new seal and 44.00 in tax. Seems like an hour and 40 is a little long to clear a clog and the extra $100 charge for the tool required to clear it seems rather pricey. Note: Site says I am in Brampton, I am actually in Ajax
- Approximate cost of services:
- $378.00
- Company Response
Hello Mrs. Ohara. I am very sorry to hear that you weren't thoroughly pleased with our service, but I do appreciate you taking the time to express your experience with Caldwell Plumbing. Feedback is how we grow, whether it be good or poor, although I will note a couple of things, to hopefully get you to understand the situation a bit better. Firstly, a plugged drain can be caused by about a thousand and one different things, so putting an exact timeline on clearing a drain, is close to impossible. Some drains we can clear in 15 minutes and some take the better part of a day, and to be honest, an hour and 35 minutes, really isn't an absurd amount of time to get it cleared, when you think about the set-up and clean-up involved as well. I'm sorry that you don't agree with our pricing, but we feel that we are very reasonably priced, for a very professional company. We pride ourselves on being a very honest and professional company, that provides a top-of-the-line service. We would love for you to give us another chance the next time you need any sort of plumbing work done, and I feel that your interpretation of Caldwell Plumbing, would be much different afterwards. Don't hesitate to call if you have ANY questions or concerns as well. Thanks again for calling Caldwell Plumbing, and I hope to hear from you again in the future! Have a great day!