Kathryn in Edmonton

We had great service from this company at install. They were neat and we thought they were great. The issue has been service. We had them out to service the equipment the year after it was installed and they were great. The second year we called and when they had done and gone my husband checked the filters and they were all filthy. When I called the company they told me they didn't have any in the truck that day. I said, not my issue, I paid for full service and to have the filters changed, which they had done the first time all included. They were not prepared to send anyone out to do this. This year, our upstairs furnace stopped working and they promptly sent someone out who got it working briefly. A week or two later, the same issue but this time the upstairs thermostat was at 37 for a week and melted all my make up in the bathroom. They sent someone out who changed the thermostat but didn't leave a manual ! So for the last week we have been trying to sleep with a bright blue thermostat in our bedroom. They just sent someone out to fix it but our experience has been a comedy of errors. We are not difficult to deal with but we do expect quality and consistency which we have not altogether had from this company.