Domenic

The day after a very rainy Boxing Day, my wife and I awoke to a wet ceiling and water trickling down our bedroom wall. Winter and the Holiday Season were in full swing and panic set in. Who could we turn to at this time of the year to fix our leaking roof? I tried calling the company that had replaced our roof just 6 years ago and they were nowhere to be found. In desperation, I did a Google search on “emergency roof repairs” and was presented with a number of sites that offered “24/7 emergency roof repair service”. I tried calling some of the better known roofing companies that offered emergency services but I either got no answer or got an answering machine asking me to leave my phone number. I was desperate; I needed to talk to someone. I had seen a website that offered seniors discounts and prices starting as low as 299. That site was roofrepairs.ca. I was initially hesitant to call them because I was not impressed with their website. It was more of a one page ad than a website so I was very skeptical. I called their number and a live person was on the line. Her name is Kim and she was an absolute godsend. She listened to me as I told her of my immediate need for a solution to my problem. She took my information and told me she would call me back shortly. She called back 5 minutes later and told me she would have someone drop by in half an hour. I thanked her profusely and bid her goodbye. About an Hour later, Rob and Ronald showed up at my door. They went up on the roof and appraised the damage. When they came back to me, they explained what they had found. It was not good news. Apparently, the seam between my townhouse and my neighbour’s townhouse had become unglued and water had gotten underneath and in between the layers. The damage that had been caused by this will eventually lead to replacing the roof. They gave me a few options. One was a short term solution which might last a few weeks. A second solution would cost a bit more but would likely get me through the winter. I chose the second solution with the idea of re-evaluating the damage when the weather got better. They said they would see when it could be done and that I would get a call to let me know when it could be done. Later that afternoon Kim called me back and told me they have scheduled the work for tomorrow at 9 am. The next day, they showed up promptly at 9am and proceeded with the work. After the work was completed, Brad Wyatt (the company owner) came and spoke to my wife and me. He explained in plain language what had happened and what they had done to repair the problem. He also showed us before and after pictures and videos which he had taken with his phone. All in all it turned out a very pleasant experience dealing with everyone at roofrepairs.ca. Kim even called a few days later to find out if everything was going Ok. As soon as the weather gets better, I will have them back for a re-evaluation of what I need to do regarding my roof. I have no problem in putting my faith into believing what they advise me to do.