Yesterday morning I woke up to a cold house and my furnace was shut off. I couldn't get the temperature to go up. I called my heating and cooling service provider that I pay $30.00 monthly for (NOT LBP) and the service tech informed me that my furnace has to be turned off since the heat exchanger is gone and reading excessive co levels. He then informed me that I would need a whole new furnace. He got some other guy to come to my house later that evening that convince me I needed a new furnace and to go on a monthly plan of $85.00 PLUS HST for 7 years but I would be getting so much for it. It was getting late and tomorrow being the day before Christmas eve made me panic so I signed up. Keep in mind I'm a single mom with 2 small kids and didnt want to be without heat for days given the holiday season. However once the sales tech left and I looked at my contract I realized that over 7 years if I want to buy out the furnace then the furnace is going to cost me closer to 10K, also adding another monthly bill that was close to $100.00(with the HST) was NOT appealing and I really do not have it, and in reading the finer print the company puts a lien on your house for having their rental furnace in your home! So first thing the next morning I got the information for Leroy of LBP Heating and he came to my house with his assistant Jimmy. They looked at my furnace and agreed that the Heat exchanger was no good but that it could be replace for $650.00 one time. Not $85.00 / month over 7 years!!! So I cancelled my furnace replacement with the other company and had LBP heating fix my furnace. Now I have heat again just in time for Christmas. While the other company wanted to act more like Scrooge or the Grinch of Christmas. Leroy and Jimmy acted more like my Santa Claus. They explained what was wrong and gave me a fair price. The other guys didn't even quote me a price to replace the heat exchanger they just told me that it is too expensive to replace and only makes sense to get a new unit. I decided to just cut all services with that company and just contact Leroy and Jimmy of LBP Heating because at least I know they will be fair, honest and reasonably price.
- Approximate cost of services:
- $650.00
- Company Response
This customer says it all all I can say is thank you very much I really appreciate this review again thank you.