Chris36 in Ancaster

I ordered a stove online nov.28th. Delivery was set for dec.15th at our Ancaster store. Didn't show up, I spent over an hour waiting for customer service only to learn they changed the delivery date to dec.21st because it wasn't in stock. No one phoned us to let us know. Asked to speak to supervisor, no one available said they would contact me in 24-48 hours. Never did. Called a few days ago to ensure it was still coming the 21st...waited 65 mins on hold to be told it was still coming the 21st. Waited all day today and it never showed. Called customer service, on hold for over an hour tonite only to be told the delivery was cancelled and even though my credit card was charged they said it could be weeks or longer. So now it's been a month with no stove and I'm no further ahead! Customer for over 35 years! No more business from me! Very insulted no one bothered to call and update us...unbelievable.