Worst worst worst - Do Not Call Them - Save yourself!
Booked an appointment dec 5 didn't show up. Called them, lady said she "accidentally" wrote 7 instead of 5. Came to house on the 7th, turned on my Miele dishwasher and after 2 minutes said it was motor and provided an estimate which costs $1600 to repair (he didn't open it or take it out) I paid the guy $90 and said goodbye. Next day I called Miele - technician came out took the dishwasher out inspected it as they should and found out that the issue was the circulation pump the guy repaired it for for $0 cost the part was covered under warranty. I asked the technician if I had to pay what my cost would be, he said $300. These guys at SOS will charge you FOUR times the actual cost.... Stay Away From Them! Do not call them- they will take ur $90 in 2 minutes and provide with absolutely wrong diagnosis & Insanely Inflated Quote.
- Approximate cost of services:
- $90.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
The circulation pump, or circulation motor, is the motor. We are pleased your dishwasher was under warranty and you were able to get it fixed at no cost. We do not do repairs at no cost, and we only install parts from the original manufacturer. We apologized for the misunderstading about the appointment date and honored the appointment we had in our books.