Flat Roof and Skylights - Good, Small Follow Up Request - Non Existent
Had to replace a flat roof and some aging skylights. This was done well and on budget. At the time I was extremely happy with the work done by Canadian Roofing. Prior to the work commencing, I inquired about disconnecting a downspout at the front, but was talked out of it. Subsequently, I made a request to re-visit this issue a few months after the roof work had been completed. After a text reply that they would look into it and advise, followed by another request with a promise to check things out, I made one last inquiry, two months after the original, still nothing. I had been enthusiastic about recommending Canadian Roofing, and working with them again in the future, but not any longer.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Paul I hope this response finds you well. I wanted to thank you for your flat roof and skylight work and for your polite comments on the work we performed successfully. Just a reminder, as you know we were not contracted to remove or disconnect any downpipe eavestrough on our original contract we provided, nor was it part of our scope of work. If it was, then it would have been completed with the rest of the work and outlined in the estimate with a warranty. I understand that it was a conversation you and our sales rep had before, and a few months after the work was completed, but nothing was ever finalized. I apologize for the lack of follow sir. Our goal is to keep all of our customers happy no matter how small the job is. A little back ground info. If we send out our aluminum technician we have a minimum service call fee of between $500 to $700 plus hst. If clients are patient and are able to wait then we can sometimes send in one of our roofing technicians and provide the service at a discounted rate of $250 plus hst which represents a good savings. As you know I sent you a email two months ago offering this service and price to you and also left you a voice message but have not heard back from you. If you are interested in this service please don't hesitate to call me anytime. All the best in the spring. Jason Hunter Canadian Roofing Company Ltd.