Mike in Toronto

I bought two toilets from them. They basically never ran the first order through them but charged me. Then when I called back to find out what was happening, they charged me again. So they charged me twice. There would have been no problem if they just refunded me, but they argued about the refund amount because they charged me two different amounts and they wanted to refund even less than the lower of the two, which doesn't make any sense. Also, they sold me on the wrong toilets with respect to appropriateness for my family, and after the guy told me "you need to protect yourself by doing your own research before you come in". How can they say that to a customer???? These guys are ridiculous. Nice customer service.