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SafeTech has by far the worst customer service from all the companies I have ever dealt with. Especially Sharon who is utterly rude and does not want to do anything for you as a customer, everything to her is POLICY. Beware that they will automatically renew your contract after the first 3 years and they will lock you in again for three more years without giving you any written notice nor give you a notice through a simple phone call. They say this was on the first agreement that you signed at install but beware again that the installer will not advise you about this, he will just rush you into signing the agreement without having the chance to read the whole thing. Throughout our the three years we've had their service, we've had about 2 false alarms and SafeTech only calls after 30 minutes to check if everything's ok, NOT ACCEPTABLE if it was a real break-in! They will also bombard you with emails asking for positive reviews here in HomeStars and bribe you with one free month of service once they've confirmed that you wrote a positive review, so don't trust that everyone here are really satisfied with their service. After having been their customer for over 3 years, they will do nothing to help you. What's worse, they will make you pay a switch over fee to transfer your existing account to new occupants of your house even if the service was continuous. Everything about them is how they can get money off from you. They even said that if the new owners will not take over the account, they will take off the entire system even if I have already paid for the system over the 3 years. I am so glad I don't have to deal with this company anymore. Avoid SafeTech at all costs! Go with anyone else except this company, they are not reliable and does not value customer loyalty.
- Approximate cost of services:
- $32.00