I have been with protectron for almost 10 years, when it was anytime the alarm would go off more than a few seconds, there would be a call not long afterwards to confirm everything was ok. Ever since the merger with ADT, I have had several alarms go off, either forgetting to take the alarm off and opening a door. just last week, I left it rining for a few minutes to see if anything would happen. NADA... I finally turned it off cuz I got annoyed. no call...nothing...I have even had a communication error message on the panel for weeks. When I called to ask them about it a few days later, I told them that I had this message during a few days but now it was gone. I inquired why was I not called about a communication error with my alarm system. they simply told me that they were not aware of it until the customer calls it in...why am I paying you then? if I had been away and there would have been a problem I am certain they would not even call the police. I have received 0 calls for any alarm in the past few months and the system has gone off a few times.... And now, another price hike coming. That's it, I will be out of ADT/Protectron very soon. ADT is horrible, find someone else. the service with protectron was awesome, screw you ADT, I'm out.
- Approximate cost of services:
- $30.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Eric, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you