Mobin in Mississauga

Thoroughly disappointed by the attitude of the company regarding their after sale service, it seems that it treats the clients after the sale very shabbily. I had the above installed in Feb 2011 and I was told that the installation carried a lifetime warranty. Around mid Sep this year the screen door of the patio sliding door started getting stuck. A summary of what transpired is given below: 1. I contacted the company on Sep 17/21 about the problem. I was told to get in touch with “Newmar” – organization that handled the warranty on their behalf. 2. Contacted Newmar the same day, to start with ,they couldn’t trace my record so I had to send in the documents I had, which I did the same day. Their Rep informed me that someone would contact me within 2 to 3 weeks. 3. No one contacted me even past the three weeks. So I sent an email reminder to Newmar on Oct 12/21.They got back the same day saying they had missed my email and how old my windows were! They had not even bothered to read my email – that it was not the windows that had a problem but the sliding door. In the same email they informed me that labor charges would be $ 75 plus taxes. The Customer Service Manager of Casa Bella was in the loop. 4.I emailed Newmar back the same day keeping Customer Service Manager of Casa Bella in the loop. I mentioned my disappointed that my mail was not read regarding the problem. Plus why in my initial conversation in Sep there was no mention of labor charges. I also wanted to confirm whether I had to pay for any required parts. It is October 18, 2021 today neither Newmar nor Casa Bella have bothered to answer my last email. If this is not arrogance what is!

Order #s202519/210427 We had the misfortune to place an order for extension (cut outs) of windows with Brock. It has been an extremely unpleasant, distressful and painful experience -from the discourteous installer to poor planning and poor follow ups. The installation which was to happen on Jul 06/21 is still pending till today Jul 28/21, which is three weeks overdue now. No one should have to go through this sort of experience that they have put us through. A brief history of events –On Sales Rep (SR) visit for the order we mentioned our concern that cut out was below the electric outlets. He didn’t show any concern, even the Installer (IR) who came for the measurements did not mention the nature of work involved which according to “SR” he should have done. On Installation day Jul 06/21 “IR”shows up without a mask, he had to be reminded a couple of times before he put it on. It was in total contrast to the COVID procedures Brock had emailed earlier. Then he starts to explain what they would be doing and to our surprise he said we were responsible for moving the electric outlets .His demeanor throughout was extremely upsetting therefore, we asked him not to go ahead. We called the “SR” who we were to call if there was an issue with the installation, HE DIN’T RESPOND. Next we called the coordinator and explained the whole episode to her plus a request for a new “IR”; she stopped the installation at our request and said a supervisor will call us. We waited two days for the supervisor’s call which didn’t happen. We decided to put everything in writing and on record so we sent an email to the coordinator on Jul 09/21, of no follow up and what transpired that day and a request to refund our deposit of approx. $2,600. Till today there has been NO RESPONSE from the coordinator to the email and to a later voice mail. Out of desperation we emailed our concern to info@ Brock... on their website, NO RESPONSE ONCE AGAIN. A week or so later the “SR” calls and informs us that they will send a new installer and give a credit of$ 250 against electrical works. We email our OK on Jul 19/21 with the condition that the new “IR” should come before the installation date and explain the work involved .SR emails to inform same day that the installation team will be in touch with us on Jul 22 or 23.As per norm no follow up, we inform SR on Jul25 of no follow up, guess what, evening Jul 28, no follow up from anyone! To make things worse, as requested we removed our blinds and furniture before installation. The room remains without privacy and the furniture is scattered all over the house. Regretfully, we have to post this because future customers should keep in mind what we are going through. We wouldn’t wish anyone such an experience. This has been an excruciatingly painful experience for us. We would just like our refund back now.