Don't really care about their customers
I've had this service for about 1.3 years now and recently planned to leave the country for good. I signed the contract for 3 years and was told that i had to pay $700 to get out of it. When i got the system activated, i had no additional equipment installed other than a IP camera that i am willing to pay for as the cost of the camera was subsidized over the period of the contract. I understand that this is a one off concern but at the same time shocked at how they don't really care about their customers and would throw a cost of $700 at them. I've had to deal with Rogers and Fido in regards to this and they waived off the cancellation charges. Very disappointed and would never recommend anyone to sign up a contract with them.
- Approximate cost of services:
- $50.00
- Company Response
Dear Zohaib in Toronto we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you