I am a general contractor and I had a job that I paid another sub-contractor to do that was completely botched. We removed an 8 foot by 3 foot long bulkhead from the client's ceiling and patched up the resulting hole with new drywall. The replaced drywall was not level with the existing ceiling and the patchwork that was done left a giant, very obvious wave in the ceiling around all edges of the repaired area that was especially pronounced where the wall and ceiling met. My client was furious with the quality of work that was done as it was amateur at best, but most importantly he needed his house ready to list ASAP and was now going to be out of his kitchen for a longer period than originally promised. This is the ultimate nightmare for a general contractor! I contacted 6 companies from Homestars to see who could help me out on short notice. While they were all professional for the most part, Rob was the only one who got back to me immediately, and after I explained the jam I was in did everything he could to help me out. He came out the same evening after working the whole day to quote the work, and began work the next day, again squeezing me in in the evening when his other job for the day was completed. He made four trips out to my client's home in total, working around the other jobs he was doing and most importantly was extremely professional in his conduct. He is someone I trusted to deal directly with my clients in a professional manor putting both them and myself at ease in regards to the quality and efficiency of the work being done.
I have been taping drywall since I was 18 years old, and I know quality work when I see it. His seems were perfect and the amount of patching he did in such a short time was impressive.
In short, Rob did everything right. Responded right away, quoted a very reasonable price, began work immediately, worked with my timeline, finished exactly when he promised, and did high quality work. I wish more contractors were like Rob.