Jared W in Toronto

If you are reading this then you can learn from my mistake of skipping due diligence because it was recommended/referred and been around since 1955. I sincerely regret signing a contract with Albern Windows and Doors. The salesman was fantastic and we felt confident in our purchase. They were the first company we signed a renovation contract with in Mid-August and they are going to be the last company to install. They also required a 50% deposit upfront which was the highest amount among all the renovation work we have done. Initially we were promised installation by Mid-October but it is now December and we are still waiting for an installation date. They are poor communicators and unless you go to the showroom don't expect your email/phone calls to be returned. They don't take accountability but instead blame their subcontractors for the delays. They are insanely expensive as well, we had them quote us for the rest of our house - 14 windows, including a patio door and a large front window. They wanted over 30k for it! We ended up using a different contractor who was able to do the remainder of our house for a THIRD of the price of Albern. Both included double glass, brick to brick, Low-E 366 and removal of old windows/debris. If you sign a contract with them and try to back out within the cooling off period they will pretty much keep your deposit even though they haven't started manufacturing or taken measurements. The best thing to do is find another company to do your windows and doors.

Enercare billing is incredibly dishonest. I called them today because they have been overcharging me $16.95/month. I was told they have to write a support ticket so that the back billing department can investigate. If I want them to fix the mistake, I have to call them back in a week for any adjustment to be made because the back billing department doesn't have time to call customers back. I regret choosing Enercare as my service provider and will avoid them in the future.