Never showed up on scheduled day and didn't even call me. Over charged for just changing two washers in tub. Tried to sell an expensive part that it didn't need. Tried to fix a drip in the bathroom sink and made it worse.
- Approximate cost of services:
- $265.00
- Company Response
Hello Angela. I remember taking your call and trying to work out your financial situation with you over the phone. I notified the technician, Paul, to work closely with you to give you a great service. Yes, I did call you the day of your originally scheduled appointment and asked if you would be willing to take another day due to service work back log and we are sorry for having to ask you to do that. We do appreciate you sticking with us and rebooking. We deal with a lot of different service work and emergencies and we appreciated you working with us on that. Paul spent a very good amount of the morning making certain that your vintage shower diverter & faucet wouldn't have any problems with the new seals because I warned him how old you had mentioned the were. I lowered the original dispatch for you that day, you paid NO GST and I allowed you to split the payments by cheque in order to help you out. Paul did leave you a recommendation about replacing the faucet and to install maintenance shut-offs for ease in future service. But we try to look for real solutions to each of our clients particular situations. If you have any further questions about the $190 service for the shower and faucet valves that were repaired we are always available to answer your questions just as we did the first day we spoke and worked hard to help you out. We are sorry for any frustration it has caused. We will always be available to discuss any further needs you may have. Sincerely, Jason, Team ProSolutions.