We reserved in advance and were confirmed with metropolitan movers. We reserved the elevator in the building for the time they had committed to. We got a call the morning of the move to say they couldn't come, the truck broke down. Unacceptable, we could not get another mover at such late notice and could not move any other day as we had to be out of the apartment that day. We told them to rent a truck this was unacceptable. With much back and forth and alot of aggravation, they agreed to come and the time committed. They showed up 5 hours late and without the necessary wrapping material for the furniture as had been requested. The move was a nightmare because of their poor service. I will NEVER recommend this company, nor should you.
- Approximate cost of services:
- $600.00
- Company Response
We apologize for the inconvenience that was caused to you. The truck was broke down unexpectedly and we did our best to find another one in the short time we had. Unfortunately, it took few hours to arrange one.