This contractor installed a deck without any support footings. When the building inspector came by he wanted it torn down. What was the contractor's response? The building inspector is wrong! They knew better than him! 3 other contractors came by to propose fixing the deck and couldn't believe the poor quality of the job. We demanded a refund and they just bailed.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Gary, after closely examining our contract with you it is very clear that we were not commissioned to build you a complete new deck. What we had agreed to was to remove and replace deck boards, railings, and stairs. Our agreement also included repairing and solidifying the deck joists, which we did. What was also discussed was to use the existing supports, there was never any agreement to incorporate new support posts. When the project was completed you were happy, paid us in full, left us a positive review on a similar website, and even asked us to quote on an additional project. About Two months later you contacted us saying that you had an inspector pass by the house for an unrelated issue and you claimed that he pointed out a code violation and that the deck needed to be altered. At this point we were more than willing and cooperative to assist in fixing the so called code violation. We attempted to contact the inspector numerous times and requested a document illustrating the official cause of the code violation. We never heard back from the inspector and we were never given any documentation specifying the issue. At this point we decided that in order to keep you happy and preserve Grand Building's reputation we would send in one our trades people along with one of the owners to figure out a solution, which we did. The solution that we came up with was to install new additional supports, which you happily agreed to. Shortly after this meeting you contacted us back demanding that the deck be torn down and rebuilt or that you wanted a full refund. Let us be very clear, we never bailed on you, just like we have never bailed on any project before. The last correspondence we shared you said "At this point I have no interest in receiving any further correspondence from you, just a cheque".
