Megan in Welland

Worst experience ever. The quote was double the final price. They charged base on the weight of items, but they do not weight the items infront of you so there is no way for you to confirm/deny the final weight/cost. The movers were suppose to show up between a time frame of 12-4pm. They showed up after 5pm, which caused me to miss the elevator I had to pay to book. My furniture was taken to a storage facility and delivered the next day. When I finally received my furniture it was servery damaged. I had a wooden table set and they broke 2 of the 4 chairs. They wrapped the 2 broken chairs in bubble wrap so that i would not notice until they were gone and I started unpacking. The chair legs were broken and the movers attempted to fix them by putting nails and wood glue. The set was valued at $500 meaning that each chair was atleast $100 each. I filled out a claims form provided pictures. The processing time for a claim is 4-6weeks. It took 8-9 weeks to get a response about my claim. They offered me $20 for everything.