Kris Burlington in Burlington

Hello there, I would like to express my displeasure with College Pro Painters after a recent experience. We had Chris Lancaster come to our home in July for a quote -Chris was awesome and we decided to provide a downpayment for the job to be done. We spoke in depth about the work and ended up booking Oct 14-18. We required several coats of primer and a neutral wall colour plus trim/ceiling. I work shifts so this weekend was the best for us and Chris agreed. He told me he would contact me a week or two before the start date to ensure we were ready and to have swatch colours ready etc. The day before the start we had heard nothing so I emailed Chris. He advised me that my details had been passed along to Brandon and he was surprised Brandon hadn't contacted us. He said he would reach out to him and someone would get right back to us. As the 2nd day of the painting date comes to a finish - we still have not heard from anyone. Knowing that we only had 2 days left we have decided to cancel our contract as it was not fulfilled at College Pro's end. We have requested our deposit returned and we will complete the job ourselves as we are currently living with furniture all over the place and bare walls etc. Unacceptable. We are very disappointed with College Pro and with Chris and feel somewhere someone dropped a ball. Providing we get our deposit back we will not take this further. Regards, Kris Gauthier Burlington