Extremely poor follow-up service. Have had fireplace for over 2 yrs. They initially took wrong measurements for frame, then glass shattered, then would come to adjust one thing & then something else would go wrong or would not come at all or not fix what needed fixing. Would not recommend.
From the first time we spotted the company's spotless van, the crisp uniform, immaculate grooming, and friendly smile of the service man, it was obvious to us that he was a true professional who takes pride in his work. We were also impressed with his punctuality - a rarity amongst service calls. We were provided with excellent customer service in inspecting and cleaning our dryer vent. The owner/operator patiently and clearly explained the entire process, our options, the various fees and made solid recommendations. At no time did we feel pressured to purchase services that we did not want. He worked diligently and fast and accurately and afterwards, he did an amazing job cleaning up both inside and outside our home. We did not have to do a thing! The drying time has been cut down by almost half and the clothes are coming out smelling fresh and clean – none of that nasty mouldy smell. Best of all, we feel totally safe knowing that a fire hazard has been completely eliminated. Extremely satisfied customer!
Helen, Thank you for trusting me with your families safety and with your dryer venting issues. I am confident your machine will last longer and that you will realize noticeable energy savings going forward. Please remember to wash your lint tray with soapy water every month so the moisture and lint can exit your dryer efficiently. It was a pleasure serving you.
Bought a curio & had to chase them down for delivery status more than a month later. The store thought they had already delivered the curio!!?? Waited another month and a 1/2 still no curio, no phone call, no follow-up on delivery. Finally chased them down again & was told that delivery would be Dec 28th & that they would check to ensure that the curio had no defects. Delivery was much later than the timeframe we were told - wasted a whole day & evening just waiting. The curio was delivered with major defects, looked like the base had cracked & was then glued back together. We refused it & had it sent back. We waited almost 3 months, paid in full & are waiting to see if we can get a brand new replacement. Just awful experience.
