I called Aire One to service a brand new ductless AC (that we installed ourselves). When I was talking to the receptionist I explained that we installed this unit ourselves and that I need an HVAC technician to test it for leaks and remove the air from the pipes. The receptionist told me that I need to schedule a diagnostic first so I booked an appointment. The technician inspected our AC and told me that we did a good job installing it and everything was done up to code. He then gave me a quote for work that still needed to be done and told me to go ahead and call the office to schedule the service appointment. He also charged me for the diagnostic. 10 minutes after leaving my house he called me and told me that their office refuses to service my AC because we installed it ourselves. So why did they tell me to schedule the diagnostic when they knew that they will not service my AC? If they told me that the first time, I would not have agreed to do the diagnostic. Instead they wasted my time and money and at the end I did not receive any service from them.
- Approximate cost of services:
- $50.00
- Company Response
Thanks
Customer purchased equipment from Aire one and decided to install it by themself.
This type of equipment requires to be instalked by factory trained , licenced Techniciancs and obiviously may not function if installed by unathorised people like yourself.
Aire one guaranties equipment that is installed by our factory trained , licensed technicians only.
We will be happy to re-install your equipment ( for a fee) so it would function properly just like 120,000 other home owners that trusted us to install or service their equipment .
We do not take responsibility on eqipment that is installed by un authorised , in-experienced indivisuals.
The equipments is not faulty but installation seems to be.
Aire One