The first crew to arrive did not have enough piping to reach the furnace room, so we rescheduled for the following day. Paul Barrett arrived, and did the job cheerfully and efficiently, if a little brusquely. Service would have been improved if he'd asked where the registers were, and if he had had a vacuum to clean up afterwards. The optional add-on anti-mould spray was too expensive for what it was, at $49. But all in all, a good, reliable service.
- Approximate cost of services:
- $250.00
- Company Response
Indeed Mr. Arthur, we were fortunate in being able re-book the following day. Being a busy company, such is not always the case. We brought with us 175 feet of vacuum hose....more length than is offered by any duct cleaning company in Ontario! The brusque manner you refer to may well be your inference of our intention to allow you to return to your everyday home-life ASAP. Thus, our technicians focus on expediency, and limit conversation to the task at hand. Had you not taken the initiative to show me where all the registers were in your home, I should certainly have asked you for the grand tour, given that it is an older home when yesterday's imprecise building codes lacked today's definition. Each of our 3 trucks is equipped with a powerful, portable wet/dry vacuum. Mrs. Arthur's enthusiasm had her one step ahead of the technician with a quick cleaning around one kitchen vent. Killing the fungus, mold, mildew and bacteria in duct work in order to maximize our ability to improve indoor air quality is highly recommended. NOTHING is so important as good health. The cost for this service therefore, is minimal and commensurate with its benefits and with our competition.