I initially contacted a competitor of Drainworks on an emergency basis to clear our drains. The competitor responded quickly, temporarily cleared the drains and quoted full repair at $7,200. Astounded, I indicated that I would have to obtain a second quote and they requoted at $4,800. I was not impressed at the supervisor walking through our house in winter boots. At this point their creditability was tainted. I obtained Drainworks name from next door neighbour and my experience was first class. Frank Casciaro quickly assessed the problem, provided a realistic quote, scheduled the work for quick completion during a holiday period, kept me advised on a frequent status basis, was fair about needed extra work caused by problems encountered, and provided information about obtaining the drain rebate. All in all a very satisfactory outcome to what I viewed as a troubling problem.
- Approximate cost of services:
- $5,000.00
- Company Response
**Thanks John** We certainly appreciate your review and are glad we were of assistance. Customer service is top priority at DrainWorks and it is rewarding to know that you recognized and appreciated the DrainWorks difference. We look forward to being the plumbing and drain service providers you can rely on.