Erika in York

We had dealt once before with this problem that occurred just before Christmas... our gas stove overheated and gave us an error code, and would not turn on again. The stove came with the house, and when we first moved in almost 5 years ago, it gave us this problem, and we had gone through a couple of repair people and quite a bit of money to finally diagnose the problem. We got it fixed, and had not had a problem since. I could not remember the name of the initial repair person, nor was I particularly happy at that time, so I went to Homestars to find a good company to deal with. I called three companies before I called the Appliance Guy, based on one call and a couple of referrals, and they were all too busy to make time to come have a look. Joe was able to fit me in on the same day that I made the call. He came over, diagnosed what he suspected the problem was and gave me an estimate. Its never a happy time when you find out how much an old appliance is going to cost to fix. We weighed the options together of possibly getting a new stove brought in and what the connection and auxiliary costs would be for that, and decided that fixing the old one was going to be our cheapest option. He took a deposit, ordered the part, told me how long it was going to be. The part came in prior to what he told me was possible, and I was pleasantly surprised today to get a call saying that he was going to be able to come over. The part fit, the oven now works, and the cost was almost exactly what he said it was going to be. Joe is extremely friendly, understanding and professional in what he does. I would highly recommend him to anyone looking to have an appliance repaired.