I purchased in excess of $6000 in bathroom equipment (tub, shower, vanity, faucets, etc). During the buying phase they stressed customer service. I needed to return to the store a number of times as the shower pan was not the right one, nor was the hardware, as well as two other changes. Finally, when the plumber tried to install the sink drain, it broke in his hands. When I returnrd it, I politely asked to be reimbursed $100 for the frequent return trips and the fact that I was pulled off the golf course after 3 holes by the plumber to return the part or pay a second service call. The owner blamed the plumber and I, and stated that my request was unreasonable. When I stated that my review would not be favourable his response was “Fine buddy! Your drain just cost you $35 plus tax, banging the article on the counter and walked away. Biggest overreaction ever. I was going to use them to remodel my kitchen but that ship has definitely sailed!
- Approximate cost of services:
- $6,000.00