Zack in Toronto

I have worked with Micheline and Andrew before their previous company was merged into Organized Interior. I was very happy with the previous project so naturally I hired them again in summer 2020 for a much bigger project - custom desk, murphy bed, walk-in closet, and a media unit with electric fire place. Design from Micheline was everything that I wanted. I went ahead and that’s when things started to go south. The quality and workmanship delivered was simply horrible. Installers left lots of marks and dents on my wall, some panels didn’t line up, edges of the desk are sharp as knife because it wasn’t sanded, USB port on the desk constantly made buzzing sound and the power is intermittent (fire hazard?) just to name a few. I worked with them and they promised to get everything resolved. However, there’s a huge communication problem between the project manager and the installers; every time they sent someone on site, there’s a thing or two they couldn’t fix because they weren’t supplied the right material. It’s been more than 6 months now and at this point I am not getting any response from them after reaching out to follow up for the outstanding items. I am left with an incomplete and defective project not knowing if it will ever get done. Very disappointed and I’m planning to file a consumer complaint. Avoid! Update: After roughly 7 months I heard from the director of the company asking for the remaining balance of the project and threaten to put a lien on my property if I don’t cooperate. They offered a pityful discount on the remaining balance in exchange for not coming back to finish the project which I ended up accepting as I have sold the condo. They also pressured me on taking this review down which likely violates the policy of homestars. My verdict stands - avoid this shop like the plague…

As the title says, never bought thing from Home Depot(Gerard Store to be specific) if you don't wanna deal with the huge hassle afterwards, inexperienced deliverers and unprofessional customer services. Below is the whole story. I bought a dryer and washer at Gerrard Home Depot on Sep.6th, 2016. Because of work I can only have my appliances delivered on a Saturday, so I selected the first available spot, which is almost three weeks after, on Sep.24th. The sales guy told me it will arrive that day any time before night. I asked him if it's possible to give me a smaller time range, in the afternoon specifically, because my condo has pretty strict rules on the use of moving elevator. He gave me a straight NO, and he wouldn't even mark a note on my order for me. Later I found out I could specify the delivery window by calling their project support team provided it's a reasonable reason, so this guy probably just wanted to save himself some hassle. After three weeks doing laundry at a local laundromat it's finally Sep.24th. I cleared all my schedule and waited at home. Tic tac, no one called me, not even a voicemail. I called them the next Monday when they told me "oh yea we tried to reach you but you weren't home but anyways the new delivery is scheduled on Thursday Sep.29th." I WAS AT HOME THE WHOLE TIME. I didn't want to argue with them because they could always blame it on the circuit/reception. (I later confirmed with the security guard downstairs, no one came.) I didn't want to wait for another couple weeks for a Saturday so I asked my manager if I could move my lunch time to whenever these guys deliver my stuff, I will just run back(I live blocks away). And here we are on Sep.29th, I got a call from them at 1pm and I thought this headache is finally over. I was wrong. Two delivery guys came with my dryer and washer, but they told me they didn't have the stacking kit. I purchased the kit together with my dryer and washer and the salesperson told me it will come together. "They must forgot to give that to us." Said the delivery guy. So here they are with the dryer and washer but they couldn't install it for me because they didn't have the stacking kit. So they dumped them on my living room and left. At this point I am angry, this is the most irresponsible and unprofessional delivery service I have ever had. I called them again and guess what, the stacking kit was inside the box with the dryer but they didn't know. She gave me another number to call because apparently this is out of her hand. I lost counts of how many calls I have to make at this point, but I made this call and this customer representative told me she will send out an "email" because no rush, this is just another upset customer she got and who cares about them. She wouldn't even get me to talk to the manager. Now I am waiting for her to call back, God knows how long this email will take. I am speechless. This is the first time I ever bought appliances from Home Depot but it was my fault, I trusted in them, should have gone to somewhere else. I am not telling a story, this happened in real life. If you don't want to go through what I have gone through, when you see a Home Depot and decided to stop by and check out something, keep driving, you will be better off anywhere else.