michelle in Hamilton

Purchased a Groupon (first big mistake). In walks Dan an hour late might I add with his smooth talk. Starts on second floor of the home and works his way down to basement. Apparently, this is the procedure. When he finally went to the basement and pulled out the filters (which was part of the service) he put them back in. And voila my electronic air filters are arching and making a constant noise. When questioned he pulls them out 2 more times and says he doesn't know. Then leaves!!!!! When I called back I asked if his company was insured and boned and I got a yes. Therefore, I proceed to ask when either himself or his technician would be coming to rectify the issue they had caused. Was told he personally troubleshooted the issue on the internet and that we were out of luck. Refused to give a contact # for the owner and hung up on us!