Alison in Edmonton

We called City Appliance after looking at multiple reviews online to come and fix our washing machine which was not filling with water. The man who came was on time and nice enough. After replacing our hoses, he said he was done and left. The visit was nothing out of the ordinary. After using our washing machine (which is on the second floor) a handful of times, we noticed water spots on our ceiling below the washing machine and down the wall. When we pulled the washing machine out, we found water underneath it and noted the only leak was water coming from the hose where it attached to the machine. The new hoses were installed by City Appliance. On investigation, they overtightened the hose which caused a water leak. When my husband called City Appliance, he spoke with Sagoo, the manager. He wanted to let the company know about the mistake that was made and the damage that ensued. Sagoo then told my husband that this company takes no responsibility for any damage that occurs after their services have been provided. He was not sorry about the damage and offered no solution. I then called and spoke with Sagoo who again reiterated that he takes no responsibility for any damage from the work that his company does. He was very clear that their work is not guaranteed and that it is not in any way their problem despite the water coming from the exact place that they worked. No compensation or apology was offered. Sagoo was very unprofessional on the phone and hung up on me. My husband and I are now paying to repair our wall, including: insulation, drywall, taping, mudding and hiring professional painters all because of a mistake made by this company. We have spent about $2000 to fix the damage caused by their appliance repair. We have not only incurred the full cost to repair the damage City Appliance caused, but we have also lived with the inconvenience of our kitchen being subject to repairs. It was very difficult to deal with this company and their work is not done right. They do not take any responsibility for their work and will not compensate if damage occurs. Overall, terrible experience and I will not recommend them to anyone. We are very sorry we contacted this company at all.