Monica in Markham

We purchased the Carrier Infinity 96 2 stage furnace and the Infinity 17 A/C from High Efficiency in September to replace our old ones. The reason why I waited 2 months to write the review is because I wanted to use the system for some time before I comment on how good the installation and the furnace is. Well, the furnace has been on for a couple of months now and its working great! Since it's towards the end of the year, we have decided to install the A/C in the spring instead especially we were having the side patio re-done at the time. So, it makes sense to complete the side patio first before the new A/C is installed. Charton is the sales rep we dealt with throughout. He is very upfront and extremely helpful and responsible. He always answered and replied us promptly thru text. He came to our house the day of the furnace installation to make sure the work is done as discussed. The technician came on time. They removed the old furnace and installed the new one. Job was done well and place kept very clean after they left. A couple of days later, we noticed the old A/C was on all the time despite the fact that the desired temperature was reached. We called Charton to explain the problem. The technician came a few hours later that day to look into the problem. It turned out that the furnace needed to be reset to be in sync with the new thermostat. All was good after the reset. Really surprised how fast they acted on the problem. Didn't expect that ! Since our house was built in the 70's, we have both aluminum and copper wiring. To be on the safe side, we requested the technician to change the main switch for CUAL rating as well as to apply anti-oxidant on the wires. They came back and did all that work within a day without additional charges. After the furnace is all done, the crew came back a couple more times in October for the A/C prep work based on our request. Since we had to re-do the side patio, we requested them to come, disconnect and dispose the old A/C. They did that as arranged, no charge ! Then when we were about to lay the patio stones, we requested them to come back and do the new wiring for the A/C since we are moving the A/C to about 10 feet away from the house. They need to put the new wiring and copper pipe in a conduit and bury it underground before the new patio stones can be placed on top. Again, they came on time the day we requested, did all that work. No charge ! We can't be more pleased with their service and professionalism. Up to this point, we still need to have them back one last time to install the A/C in the spring. Charton and the crew are amazing and we will recommend them to all our friends. The only little thing is the language. Some technicians may not be able to speak fluent English. It is really up to you to decide whether it will be a problem or not. Everyone is different!