Sergei, Toronto

I hired the company twice - first to fix blown away shingles and then 2 months later to replace all shingles completely. In both cases the expectations were set very clearly in terms of price, what is included, job was scheduled and done exactly as planned. No gotchas, no after the fact charges. The team did very good job of keeping the property clean. Their estimate was slightly higher that their competitors, but I have no second thoughts about going with this company. Quality of materials and work were well worth it. Also, from my bedroom window I can see part of the attic roof every day and it gives me a pleasure to see high precision line up of shingles. Thank you Danny and team. Highly recommend.

Alex delivered the job exactly as described, was very prompt and clear with all communications, set clear expectations and followed the precisely, was flexible with details and scope. Not only that, Alex adjusted the cost down when some conditions allowed for it. Excellent job done promptly. Thank you, Alex. Highly recommend.

In December of 2017 I had a raccoon breaking into a side attic of my house. The raccoon had ripped a cover from one of the vents, however I have managed to drive the raccoon away from the attic. I needed to raccoon-proof my 2 roof vents (one broken by raccoon and one still untouched but at danger of also being broken). A friend of mine used the GTA Complete Wildlife Services just a week prior to that and recommended me to call Alex. Alex did a great sales pitch over the phone and quoted a reasonable price for fixing the broken roof vent and raccoon-proofing the second vents - together for $160. This is a lower than usual price because Alex did not need to install the one-way trap door and be responsible for driving away the raccoon. The next morning (Dec 11th) Alex and another (much older) gentleman have shown up and were in-and-out within an hour swiftly taking cash and leaving me with a 5 year warranty paper. No safety ropes were used and all the work was done by the older gentleman in a great rush. This was where the reality check had started. Unlike most of Alex's customers, I did have a direct view of the vents from my windows and did not have to trust the sales pitch to see the results. The work was done in such a haste that the screws were attached without removing newspaper that was taped to the broken vent to verify that the raccoon did not re-enter the attic (see the photos below). The broken vent cover was simply dropped into its place and not attached to anything and ready for a next raccoon or other animal to simply lift it. But even worse - it did not provide any ventilation for the attic since there was no air gap between the roof and the cover. Not having air gap increases humidity in the attic and can lead to much worse consequences for the attic than raccoon. From the photos you can see the difference in the gap and how it affected the snow - where the good vent had a gap, it provided ventilation and snow did not build up. Where there was no gap, snow immediately covered the vent. You can also see a piece of newspaper being screwed into the roof - a stylish signature of Alex's team. Now the worst part of this ordeal was communicating with Alex. I have discovered the issues with installation the very next day (Dec 12th) after the work was done by Alex and his companion. It took me a week of calling, leaving voice messages and texting Alex before I managed to get hold of him. He would either not pick up the phone or (when I called from a different phone number) tell me that he is very busy and would call me back later (which he never did). Finally, I managed to get hold of him on Dec 18th and explained the situation. Alex asked me to send him photos, which I did the same day (the first three photos below). Three more days passed without Alex getting back to me. On Dec 21st I called Alex and he texted me promising to call back and never did. Few more weeks of chasing Alex and he has agreed to re-install the broken vent when I buy it. Alex's messages were getting increasingly rude, eventually he texted me this: "you have not been polite or nice about this hole (Alex's grammar) situation for me to consider fixing it for free". At this point I had enough of chasing done and even more importantly had zero confidence that Alex would do a half decent job fixing it. I have sent him a message that he is fired from this job. An additional important detail: a friend of mine (R from Brampton) had a raccoon re-entering his home few weeks after Alex "fixed" the vents. Needless to say he had no luck getting hold of Alex to provide warranty. UPDATE (19 Feb 2018): Alex had time to provide a response to this review, however did not have time to comment on the facts or the photos. Grammar has nothing to do with this review or work performed. Warping facts does. Alex did not argue any of the facts or photos, however focused on imagined discrimination instead. I have added a screenshot of Alex's text message to prove that Alex is not admitting the truth even about his grammar.

Lev provided an excellent consultant of what and how is done to reduce or eliminate squicking on my staircase and a landing zone. He was thorough and selective in determining the exact area where the repair is needed. The workers were punctual, completed work on time, with absolutely no visible traces of the repair work. The end result is excellent, my staircase is now completely silent. Thank you Lev and team! I highly recommend this company to anyone looking to get rid of squicky sounds in their floor or staircases.

Joseph did an excellent job advising on closet features, provided practical options and was not trying to upsell. The company has a good selection of closet options and shelf depths, which was important to us. We compared the estimate with other contractors and found that Superior Closets had very reasonable pricing. The job (3 closets, including one walk-in; all without doors) was done within a couple of hours. The installation was done exactly as described. Some closet companies provide 3D computer-generated views of the proposed closets. Superior Closets provided hand-drawn sketches. I did not find this in any way limiting. Joseph was quick to respond to additional questions and tweaks to the project. I am happy with the job results and would recommend the company to anyone looking for practical closet solution. Thank you.

Rick was excellent at providing a clear itemized estimate. His team did an excellent job, not a second was wasted while they worked, cleaned up after themselves (my garage was cleaner after them than before). No scope creep. One minor thing was that the team had to come back on a third day for a couple of extra hours on top of the estimated 2 days. I will go back to Rick for any flooring job and will recommend to others without any doubt. Thank you for the great job Rick!