Max A in Toronto

I've survive a number of moves in my life, more than ten. Sometimes movers are good, sometimes bad, and this time something out of this range - Tower Moving. I wouldn't call them bad, they are way beyond bad. I chose them based on the good reviews, and based on my experience with two teams of Tower Moving these reviews are most likely fake. I was moving one bedroom apartment within Toronto (about 20 km). The estimate (4 hours) was reasonable, although higher than most competitors. The movers arrived a little late, and the loading begun. I couldn’t believe my eyes. These guys were slow and didn't seem to have any experience or even common sense. Here is how leather sofa moving was performed: One guy put it on a dolly and try to go through a door. Of course it didn't. Then he tried to forcefully push it through a door. No go. Another guys comes and the have a little dispute, the after a couple of more attempts they finally figured out to put it vertically. One of the guys was spending a good half of the time on his cell phone, I guess he has very busy social life. His coworker was patiently waiting for him to finish conversations or chats. Another guy got in very heated argument with condo security who asked them not to lean things against a wall in a hallway. Tower Moving is advertising as condo movers, but they have no clue about the rules common for most condos. The security guard, very nice lady, was asking the guy to calm down as he was very agitated by this quite reasonable request. They also left some of my belongings in a corridor for more than an hour - another no-no in condo rules. Around 60-70% of time was wasted during the load on smart phone use, arguing with security and due to the absence of experience/common sense. At this point I was already pretty unhappy with my choice of movers, but this was just a beginning of the nightmare... The truck left before I did as I had to do elevator inspection with the security. Apologizing to the security lady for mover's behavior as well. I arrived to the new address in 25 minutes, the traffic was pretty light. The truck isn't there. Waited 10 minutes when called. They said they are 10 minutes away (stopped for lunch may be?). Ok. Waited another 15 minutes. No truck. Called again- they say truck is broken down and doesn't start, they are waiting are waiting for roadside assistance. At this point I understand that only 2 hours left for the elevator booking and the new condo is very strict on the timings. All my things are on the truck, bedding, clothes, everything. And it's Saturday, so next day delivery isn't allowed by condo rules. Trying to reach Ryan to discuss what to do - voicemail. At 3:30 PM elevator booking ran out and truck hasn't arrived. By that time I was finally able to talk to Ryan who notified me that they are all booked for Monday and that truck breaking down isn't there fault - truck break down all the time. They are sorry but can't help me. Tuesday may be? When condo management told me that the only opening for the elevator they have is for Monday and next one is Friday - I managed to persuade Ryan to rent another truck and get me my things on Monday - he decided to do me a favor. After two days with no clothes or beds I finally got my staff delivered on Monday. Boxes are smashed, furniture scratched, sofa and armchairs teared and ripped. The new guy dropped a box with plates because he was using one hand only - another hand was using cell phone. And the bill - higher than the original estimate. With some nice words - "We haven't made any money on your move and you got your stuff delivered- what are you unhappy about?" Bottom line - if you want your belongings handled by incompetent hostile movers, moved on a truck which is unable to go 20 km without breaking down, things smashed, scratched and damaged, being left for a few days without beds or clothes, and then you get ripped off - by all means - user Tower Moving.