An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I have had a home alarm system for a few years but I was not always a customer with SafeTech. I originally had my system installed and monitored by another company. When I was with the other company I experienced terrible service, I had many false alarms and technical issues and whenever I called them they were condescending. When the contract ended I could not wait to take my business to another company. I chose SafeTech after spending some time on their website and learning about the kind of company they were. After they took over I had one false alarm and they responded quickly, they found out why it went off and told me how to prevent it from happening again. This customer service has really made me feel valued.
- Approximate cost of services:
- $25.95
- Company Response
Thanks for appreciating our response service. Glad to know that your expectations were met.