As a very last minute project, Ken and his crew came and fixed our deck, hours before an open house. They were quick, accomodating and very professional. I would not hesitate to work with them again.
We brought 2 doors to PILN to be repainted. One was an interior door, the other exterior. When we got there on a wet Saturday afternoon, we were the only ones in the store. We confirmed that we did not want the screen or handles painted, and then told it would be a $10 charge to remove. I asked for a screwdriver so I could do it myself- they told me no, they don't lend screwdrivers, because people take them. I pointed out there was no one in the store to distract, but they were inflexible. The girl wrote up an invoice, and I paid my deposit, as requested. I was shocked when 4 days later the owner called me and said the girl did the quote wrong, and she was going to charge me an extra $100 (50% increase) Considering I waited patiently while the original girl wrote out the quote, I was appalled. If your staff don't know how to quote the work, you have a problem, not me. The owner then went on to say I had the girl all frazzled, asking for a screwdriver... Again, you might have the wrong person working there, if that is all it takes. 5 weeks later we picked up our doors. The paint job was good, but not phenomenal. One of our doors already has a chip in it, from just normal day to day use. The customer service at this company is terrible, and the quality of workmanship so so. I would not go back. I really wanted to like this company, because the idea of recycling and refinishing pieces sounded great. But when the service levels make it so frustrating to work with ( and my rates were increased 50% after I dropped my doors off), it's not for me.
New blinds for our freshly renovated house
After a long house renovation, Ana was a tremendous help in suggesting blind choices and options for our main floor windows. We were originally overwhelmed by the great choices, but Ana really helped us to narrow it down, and pick a product we are still extremely happy with. Product arrived in time, and installation was seamless. We have recommended Night and Day to many friends!
