Ellie in Aurora

This is customer alert. Stay far from this company. They are overpriced at least 70-100% compared to other licenced legitimate plumbing business in GTA. The way they deceive you into the contract works like this. They tell you it is free estimate and if they use their camera then it would be $300 charge. when they come at first they do their diagnosis and give you a estimate which for us was $3000 (we had blockage in our drain) and ask you if you want to go a head for full measurement to use the camera for the job. You think base on initial estimate and say ok and then they give use a false measurement and the price will go up almost twice and make big deal of the problem. For us they told us they need to dig 14ft but they don’t have in their quoting chart such depth they only charge us 10 ft ( and mention to you each 4 feets are $1000) and after bargaining with them they will say they are quoting to give you another $900 on top of that and if you don’t sign the contract you have to pay the $300 that you agree to pay but you did it base on your budget that you set on $3000 not this. The customer will agree to avoid that $300 and base on the fact they think they are getting $1900 discount as the technician pushing them to sign the contract by using pressure sale technique and they assure you if partially measurement changes they recalculate and all this discounts are for prompt sale on spot. So the customer thinks if the measurement changes they get the same deal and discount so It looks good BUT TILL YOU KNOW THE INITIAL MEASUREMENT WAS FAKE. When the job is done, they just want give you discount (they told us the need to dig 14 ft which ended to be just 7.5 ft, almost for half what they gave you estimate ($5088) they just can give $500 discount when their measurement was almost half. Not willing to recalculate the initial quote but now base on the facts. The way they make sure by all these things they get their money at end is by scaring people. They came to our property and after we try to tell them the original deal they said “On that day we wanted to give you discount but now we DON’T LIKE TO DO THAT and you have to pay as we put lean on your house and charge your credit card unauthorized.” When I try to tell them they can’t charge anyone’s account unauthorized. He started to yell in our neighbourhood “you are fraud and giving us false information” over and over again. They terrified my two little kids and I paid them the balance in full for the sake of the kids. Which was my only mistake I should have call 911. Their business work base on pressure sale, they come and say if they just can give you probe discount on spot if they leave the deal is off. Be fully aware, in the contract they give you just mentioned about the money you have to pay, not the detail about the work needs to be done and that is how they turn around you. after they get the job done and get their money, they still refuse to write the detail about the depth and length of the place they digged. Why a business refuse to write what they are billing you for? They want half of the money (%50 instead of %10) up front, to make sure you don't shop around and also on the back of the contract they mention this money is non refundable if you change you mind, they just want to make sure you are fully hooked considering they are charging you twice what other businesses will do that is where 50% comes from. My first tip for you will be: DON'T FALL INTO THIS TRAP Second: No matter how much you get discount from them even with the correct measurement, other businesses get the job done by half price. Last but not least, if their technician comes to your door yelling and screaming, making false accusation, dishonoring you in your neighborhood and terrifying you kids, JUST CALL 911 they are impossible to negotiate with and that is the way to deal with it legally.