Ed in Bowen Island

After a recent move, we needed to upgrade our electric furnace, and add a heat pump for some cooling. We had called on Laurenzo at our last house in 2012 for a new gas furnace, heat pump, HRV and tankless hot water, and were very happy with the service and price. Naturally, we called on him again this time, and he was very accommodating. He and his crew showed up on time, worked hard, and had the system working within a few hours, including some custom ductwork. As with our HVAC system at our last house, he also set us up with the iComfort thermostat to control the settings remotely, which is a very handy feature. We highly recommend Laurenzo and his team for honest, reliable work and great value.

We had our kitchen completely renovated by Kitchen Designer's Plus as agents through Sears Home store in Etobicoke. We were told it would take about 3 weeks to order the materials, another 2 weeks to install and 3 weeks for the granite countertop to be delivered, for a total of 8 weeks. That was in November 2004. They started on time, but delay after delay resulted in the kitchen not being "completed" until July 2005. By "completed" I mean that they could not "fix" the remaining problems (such as damaged cabinets - delivered that way - which can not be replaced since they took so long that the natural wood finish no longer matches the original cabinets which have darkened with age). The designer said he would be on site "several times" to oversee things. We saw him once for the final inspection. The project coordinator position changed 4 times during the project, so nobody at the company had a clue what was going on (very disorganized, and high turnover should always be a warning). They delivered the wrong tiles - twice. Workmanship was shoddy at best (the sink pipes literally fell off the bottom of the sinks causing a flood which damaged the cabinet underneath electrical outlets were installed crooked our fridge door was damaged by the installer - took 8 months to get replaced they tried billing us numerous times before the job was finished...). That's just the start - there were MANY more problems, but I am running out of space.