Lori Z in Etobicoke

We booked Viktoria only 2 weeks in advance of our move Oct 30th from Etobicoke to 15 min away in east Mississauga. A rep came to our home to provide an estimate. It was decided the best for both parties was an hourly rate for 3 men instead of flat-rate pricing. A deposit was not required. Booking was confirmed by email. For this particular move we were not charged travel time from the yard to the first home and back to the yard again from the second home. Another estimate wanted 2 hours travel time for 4 men at $150 per hour. We had been in our home 23 years and had a lot of "stuff". There was no time prior to the move to "de-junk". On our own we rented a 16' POD which sat in our driveway 3 weeks prior to the move to give us space to sort, pack and store items since the house was small with no room to spare. Part of the crew arrived on time on moving day with a 24' truck and assessed everything while the rest of the crew arrived a short time later. I had never moved before, I moved in to that house with only a suitcase from my parents home, and so many people I talked to shared stories of movers that never showed up!! I am fortunate to have only moved once and I am thankfull that it worked out well. The POD company arrived very early, although I had requested a much later pick up time, to pick up a POD that was almost empty. Rocky from Viktoria was very calm and very quickly the POD was filled while we amused and stalled the POD driver. There were a couple of staff changes during the move where for a short time there were only 2 men instead of 3. The final price reflected this fairly and accurately. Also Rocky spent some time on short phone calls and to make up for it, there was a half hour where we were charged for only 2 men instead of 3. Our initial plan was to empty the POD ourselves over the span of a few days at the new house. Thankfully Viktoria was able to empty it for us and stick with us right to the end by also setting up any dismantled furniture and beds. Only one small $34 outdoor table was damaged. There was a faux marble inlay on the top and one 2" corner broke off. No big deal, it was warped from the sun and was probably cracked anyway before being moved. Everything that I cared about was well looked after!! Viktoria works hard to maintain a very good rating on Home Stars. I don't expect to move anytime soon but I would call Viktoria again! Thank you Viktoria!