Moved into my house last summer, and it was always my intention to give the outside a major facelift. I, much like a lot of others. went straight to Homestars and started calling all of the top interlocking contractors. After getting quotes from several companies, we decided to go with Duralock. They had the best combination of product, warranty, equipment, manpower and reviews. "Best of" winners 7 times - and as we have recently discovered, well deserved.
Karla came out to our house and spent all the time to make sure our vision was fully realized. She was friendly and professional.
Paul's team arrived each day nice and early, and spent nearly 12 hours each day working on our project. They were able to complete my driveway, front walkway, side walkway, and backyard in just over 4 days. There was a bit of a hangup where they realized they needed to remove my AC unit to get their excavator to my backyard. They reached out to one of their contacts to remove and reconnect the AC at no extra cost to myself. Original design plans to lay the stones were reviewed by Paul, and he was able to make design changes on the fly. These guys have been doing this for so long - trust me, they know what looks good. Every little request I had was rarely met with any objection from Paul's team.
The critique I would offer is more time spent on the finishing touches. There was mud and chalk left on some stones. I would've appreciated a better wash. There are also a handful of spots where it does not look like enough polymeric sand was used. These areas are deep enough such that small debris and plant material are being lodged and trapped. I will eventually be getting a powerwash + resand + seal. They will leave leftover stones and sand with you for potential future repairs so be prepared to have a spot to store them. My bags were open and had sand poured out onto my garage floor. This sand is very dense so be prepared for a dusty clean up.
Word of warning - your stones may have a white haze over them. This is known as Efflorescence. It is something that naturally occurs in these types of stones. It should disappear over time - I sure hope mine does.
These points aside, we are very happy with the end result. The finished product is something I know my family and friends will enjoy for years to come.
Thanks Duralock!
EDIT1:
as mentioned above, Duralock hired a 3rd party contractor to remove and reinstall my AC unit to get their excavator into my backyard. this year, our AC is inoperable. our regular service provider came by to inspect and knew immediately that it was reinstalled incorrectly. also, because it was moved by a 3rd party, this voided the warranty.
Duralock had the option to contact my regular service provider, but opted to contact a 3rd party, no doubt to keep on schedule. if they did this, my warranty would still be intact and i wouldn't be stuck here with a hefty repair bill.
i have reached out to Karla @ Duralock but have yet to get a response
all this being said, the interlocking isn't bad - it is this issue that has arose as a result of the installation - one that could have been avoided if Durlock took the proper precautions.
if anyone at Duralock reads this, please help - thanks
EDIT2:
Tony reached out to me personally and offered to cover the repair costs. Warranty is still voided, but would have been up in a year anyway. Duralock completely had my back in this situation and went above and beyond their standard warranty. Originally thought to be a very hard, drawn out process, the resolution reached was quick and fair - thanks Duralock!
