James in Mississauga

Have an issue on Whirlpool Dryer where repair has failed twice. Started to get very frustrated without dryer. Easy to blame TAS! Not right thing to do though. Called "M" in what I was assuming customer service. She took the time to listen to me and understand the issue, she found out that TAS was waiting for authorization from Supplier to repair our dryer. She gave me the right number to call, and it turns out someone at warranty company let us slip through the cracks. With TAS and "M"'s help, one phone call later issue is cleared up and repair will be done! Not happy that it has taken so long, but very happy with the customer service!