Gail in Vineland

We had a new garage door and opener installed on Nov. 14/16. I had researched that Richard-Wilcox garage doors were rated very highly and made in Canada. After looking at Garage Door Canada's excellent website, we visited their showroom in Smithville (which was impressive) to compare their selection of doors & speak to Walt, the owner, regarding our needs. He took the time to explain the difference in quality between the doors he carried and the many options we had. We took home two samples of colors to confirm our choice, & he came to our house to measure and advise us of the Liftmaster opener we would need for our particular situation. We had also arranged through Walt to have the wood frame around the garage door capped in a matching aluminum color the day before the door was installed. Within 3 weeks of ordering, Bill & Alex arrived right on time to install the door & opener. Bill worked directly for Garage Door Canada and was a conscientious and tidy tradesman taking pride in his work. We were very impressed with the end result & the time it took the 2 men, only 4 hrs. We are very pleased with the door, the larger windows in the top panel, the quiet operation of the LiftMaster Model 8500C with all its features, and the overall experience with Garage Door Canada & their people. We would highly recommend this company to anyone considering a new garage door and/or opener.

We recently purchased a chest freezer from Pirie Appliances in St. Catharines on a Thursday night. We spoke with Jim who has been with the company for 43 yrs and he answered our questions very thoroughly. He was able to have our freezer delivered the next day. The deliverymen were polite, very careful in removing our old freezer and installing the new one. In checking many other sites for pricing, I found Pirie's pricing to be very fair, considering they do not charge for delivery and will remove the old appliance. I have on 3 other occasions bought 3 appliances - a stove, fridge & dryer - and all are working great. However, I always do a thorough research through Consumer Reports and other sources before making any large purchase. I would highly recommend Pirie's for purchasing household appliances.

On Aug. 16 water was continuously running out of the tap when I tried to turn off the water after showering. I had to turn off the main water valve in the house to stop the water running out. I called Bernie & Sons Plumbing to have someone come to the house, but all their plumbers were busy that Friday afternoon. I told Sherrie that, in order for the 3 of us in our house to use any water through the weekend, I would greatly appreciate if she could put an URGENCY on my request. She called back shortly after to say that she had managed to get a plumber from Mr. Router, which occupies the space next to Bernie's business. When I asked the fee for labour, she said both companies charge a flat fee for labour & materials depending on the job done. Since I was in no position at that time to get any other plumber, I agreed to have Ryan from Mr. Router come within the half hour. Ryan showed me the standard flat rate for labour & material included & I wrongfully assumed it included the HST when I asked him. He replaced the single handle cartridge and was very polite & tidy in his work. Since any plumber I've used before usually charges a fee/hour & material plus HST, I still don't know if this flat fee quoted me was a fair price or not, since the labour & material were not separated in the quote. My problem was solved to my satisfaction. In looking on their website after, I noticed that Mr. Router does not stipulate that the flat fee they quote does not include taxes. Also, there was a $25 coupon off the job had I printed it before Ryan arrived. I phoned Sherrie back at Bernie's to thank her for the referral to Mr. Router & explained that on both Bernie's and Mr. Router's websites there was no mention of taxes included in their flat price quoted on their plumbing. I also mentioned that, as a first-time customer, I felt I should have been told there was a $25 reduction on the website at the time she booked Ryan to come. She spoke to Mr. Router and, without any hesitation, they agreed to refund me $25 and agreed that, in the future, the flat price quoted should mention that taxes are extra. In conclusion, I had a good experience with Mr. Router, but suggested that they should be clear in their advertising & flat fee quoted on arrival that HST is extra. I felt the price was somewhat high for the job, but have no means to compare it to a quote of labour$/hour + material. An all inclusive price without a breakout is new to me.

Great service! We had wall-to-wall carpeting installed in 2 bedrooms & hallway in March 2016. Gary & Richard moved all the large pieces of furniture and were very conscientious about keeping everything clean while they worked. Very polite & hard-working team, and Gary was very meticulous in laying the new carpeting. I would recommend Lincoln Flooring & Design (formerly Elves Flooring) and would hire them again. David, the new owner, was very helpful in showing & explaining the different types of carpeting.

Very impressed with initial sales contact, Peter, and the team of Don & Zack who installed our new furnace & a/c. They fulfilled everything we were looking for in a reputable contractor. Peter gave us a detailed written quote & contract, & explained & answered all our questions which gave us confidence in hiring MacKay. Don & his assistant Zack were on time, polite, maintained cleanliness through the removal and installations, and were diligent & conscientious taking pride in their work. Don even spotted some substandard work in the hook-up of our gas water heater installed last year, and rectified these potential problems by replacing our water heater vent pipe with one dictated by the Gas code. I would highly recommend MacKay.