Jeff in Toronto

I have had the heat and cooling maintenance plan for years. I recently had one of the most frustrating experiences I ever encountered with a company. I attempted scheduling my annual air conditioning maintenance. I found out that the customer service agent booked my furnace maintenance instead, even though they assured me it was for the AC. I called back to tell them this and they said the agent made a mistake but I have already used up the visit for the AC Maintenance plan even though it wasn't true! They told me the date and it was when they came for the furnace maintenance. Apparently the technician put that he did both the furnace and AC which was not true. I tried explaining that it makes no logical sense that I would request two AC maintenance visits so close together since I already did the actual previous one only a few months prior . I escalated this and they said a manager would call me back in a few days. This never happened. I called several more times (each time with ridiculous hold times since the agents put you on hold for every little question)to follow up and they just kept saying manager would call back. I asked to speak directly to the Customer Relations department and they said no such department exists. After calling over and over, I FINALLY got a manager to call back. They eventually sent someone for the AC maintenance at no charge, but only after I wasted around 5 hours of my time. I pushed for compensation due the atrocious service and they refused, even though they acknowledged that the service I received was not adequate. I cancelled my maintenance plans with them since they are impossible to deal with. STAY AWAY! Plenty of better companies out there.

My experience with Steve was positive from day one. He replied promptly and came over to check the source of my condensation issue. He provided a reasonable solution and price compared to some others who provided over the top solutions. Steve was good at explaining the issue and his proposed solution. Once the weather improved, Steve and his crew spent nearly the entire day doing the work and fully cleaned up afterward. Within one day after the work was completed, we noticed a significant improvement with the general air circulation in the house and the temperature difference between the different floors was significantly reduced. If you want a stress-free and pleasant experience without worrying about getting ripped off, I definitely recommend Re-Roof Ontario.

I called Quality First Roofing because I had some loose shingles. Michael came out to provide a quote and really made an effort to identify the root cause of the loose shingles. He took the time to explain the issue and recommended that I improve the ventilation to extend the life of the roof. I took his advice and he came a week later to fix the shingles and improved the ventilation. I was very happy with the service and would definitely recommend this company.

My dishwasher stopped draining the water so I found High Tech Appliance Service on Homestars and decided to try them out. Atiar, the owner, came that same day, assessed the issue and came back two days later with the part and fixed the problem. A few day's later, I discovered that the issue was not fully resolved since some water still was not draining and the door was not closing properly (not caused by him). Atiar came back a few days later, free of change (he gives a 30 day warranty) and resolved all the issues. I was very impressed by the service and will definitely be calling him again in the future for my appliance needs. He is very reliable and his prices are also quite reasonable.