Salimah in Richmond

The short story is that the box was missing a part. The long story is that it has now been 3 months, I have made 23 calls into their customer service line at a minimum of 30 minutes per call. Wrote 3 letters to their customer cares department with no responses. 5 scheduled full day appointments (had to take off time at work) with no technician showing up or calling. Finally 6th time technician shows up but with wrong part. Had to pay my installer again ($700 in total bills now) to come to explain to the Whirlpool technician which part is missing. Tweeted my rage and finally now getting "responses" but no fix in site. I have never dealt with a company with worse customer service skills. Company does not stand behind their products, don't waste your money it will lead to heartache!

Chris is great and thorough. If you can be with him during the inspection you will learn a lot about your new home. He provided me a detailed report with pictures. I have already recommended him to a number of friends.

Was quoted for $440 worth of work. The guy started and half way through said he got a text and had to go to another site. Charged me for half and left. What kind of business is this? Called in and spoke to a "manager" who passed the blame on the electrician and said there was nothing he could do except book another time. Had I known he did not have the time to do the full job I would have gone with another company to do the entire job instead of now having to book and spend another day to finish.