Very disappointing experience at Ashley Homestore Coquitlam. I got dinning table and they delivered a table with 2 chips/dents on it. It was probably caused during the delivery or when they assembled the table at their warehouse. I immediately notified the delivery guy and he said no problem. Give store a call and they will sort it out for you. I even had the delivery guy note down the damage on the delivery receipt. I contacted Carol, Customer Manager at Coquitlam store and sent her the pictures of damage. After few back and forth, she finally agreed to send inspector after 3 weeks to look at the damage and inspector when arrived first tried to convince me that is a wood pattern in the table. The table I ordered is plain table and has no indentation or rough surface. After we got in an argument he admitted that its a defect but he said "its Ashley's acceptable level of defect" and they are not able to do anything about it. I bought 5 years extended warranty and even with that warranty he said they wouldn't be able to fix this. Completely ridiculous customer service & their warranty is a sc*m. I took the delivery in good faith that they will fix the error but they completely screw me over. They delivered damaged product and now I have to live with it. Carol even threatened that if I didn't take the delivery that day, they would have still not made a refund and charged me the restocking fee even when the problem was in their product. I would suggest people to avoid these scumbags and go to other reputable stores down the street.
- Approximate cost of services:
- $3,600.00