Prashant

We had an issue (last year) with small leak in the ceiling of the main floor that has a washroom right above. The inspection was done prompty and without any charge for the visit. After inspection, issue was identified by Mr Rooters to be a problem with the gasket and accordingly it was changed. However, we still started noticing discoloration over few months and decided to call Mr Rooters again to inspect it (same issue). However, to my surprise, this time they said it will cost $235 for the leak search. The plumber refused to inspect the ceiling or the washroom above until I agreed to pay. I approached another company who charged a very nominal fee ($39) to come home to inspect it. The issue was identified to be with the flange and not the gasket. So that means the money i spent for the gasket change last year was a waste. The annoying part was reluctant to inspect for the same issue without charging. That's when I realized there were better plumbers in the market. I'm looking for a refund of my membership fees ($100 + tax) that I paid.

We noticed discoloration of our ceiling in the main floor that has a washroom right above. Came across WaterWorks who sent Michael over to inspect it at a very nominal charge. The issue was first suspected to be with the gasket but after replacing it, the leak continued. The issue was later identified to be with the flange and not the gasket. The leak was fixed after the flange was changed. Initially Michael said it would be a charge for the gasket change + the flange change, but he was kind enough to waive off the cost for gasket change. Michael was very friendly guy and I would recommend his service for plumbing. If you can consider waiving off the initial cost (that you charge to visit the place) when the work is actually being done, it would help :). Nevertheless, it was a job that was done well.

ad a frozen pipe on a backyard and required lot of work from inside the house to get it fixed. got very high quotes from other companies until I reached mr rooter. Great service. Dan gave a very accurate estimate and was low compared to other companies. Very knowledgeable. Bryan did the work very efficiently. Will definitely rely on them for future...