I had two of my closets custom organized by the Closet Factory. I had designed them but the designer helped refine some details and made suggestions. She was very friendly, approachable and took my needs into consideration. My only criticism is that I had a few issues with the quality of the product once it had been initially installed (holes to adjust shelving were misaligned so the hangbar was crooked and the veneer edging wasn't well executed) I called and the problem with fixed within a week. This time the veneer was applied in one piece and the application was excellent - but the adjustable holes on one side were all torn, ruining the aesthetic. I called again and they returned to replace the piece for the second time. So the service was excellent but I was annoyed that the product had to be replaced not once, but twice. I feel there should've been better quality control - those closet pieces should've been check twice before they left the factory to avoid inconveniences for both myself and the installer. Fortunately they have a lifetime guarantee on their products.
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