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The technician that came over (Ken) had an extremely poor attitude. When asking technical questions, he would respond with, "it's not working", and when further questioned, he would mention "what you don't trust me?" The whole exchange with him was a complete frustration, but the worst was yet to come when questioning the bill. His voice knob turned to 11, and my whole family could hear him barking across the hall. He still wouldn't shut up despite me pulling out my credit card and signing. This is the first and last time I'll be in touch with this company. Ken was unreliable and unresponsive. He was 9 hours late when he promised he'd return after 4. A simple phone call would've been nice? Stay out of our home forever.

Overall I felt it DRR did a good job. They were competitive in their price and workmanship was good. They over ordered vents and shingles which they had to cut open a few more holes in my garage roof to fit them in, but the work was good. I have quite a few shingles to use and repair with. One issue that did leave my family unrest was fixed eventually - our deck had some old wood which got damaged by the ladders used, but Darcy had that professionally replaced and looking like new. Darcy and Sarah were of professional quality when assuring me the roof and any billing agreements were satisfied ensuring we were well off. The price was competitive and the roof is holding off the winter colds.