The lift station they installed 3 years ago, for $2,000, failed. I called them to come out and was told they would be there two days later before noon. The technician arrived at 4:00 pm. He made me sign off on a $350 quote to do a "diagnostic"...which I did, under duress as there was raw sewage in my basement. The diagnostic revealed that the three year-old pump they installed was shot and I would require a new one. The cost of that would be $4000...so 100% inflation in three years. I asked for a detailed quote so I could look at the change in parts and labour...this is while my house is filled with the smell of sewage and the sewage pit in the basement was exposed. I was promised the detailed quote, was told they would be at my home the following morning by 9:00 am, and at their demand, provided a $2000 deposit before the tech agreed to close up the sewage pit. It is now past noon the following day. They have REFUSED to provide me a detailed quote. They have NOT come to complete the repair as promised. They have NOT followed up with me after I called their office. They have kept my $2000 deposit.
- Approximate cost of services:
- $4,000.00