Unfortunately the delay was on the manufacturer's end. As we are a retailer, and obviously at the mercy of the manufacturer's delivery, there was nothing about this situation that we could have avoided. To add to this, your arrival date was one day before the long weekend. Which makes the next business day a Tuesday - I can appreciate how that seemed to be a long time, however it was the very net business day. I was made aware of the problem by Natalie on Friday by email, on Tuesday morning i had already called the manufacturer to get it resolved. I did not want to call you until i had a firm anticipated arrival time. When you called me at 10am, I was waiting to hear back. I called you by 1045 and told you the tiles would be here by noon, as the manufacturer was sending someone out with them to make up for the mis-shipment. I coordinated a courier, at no cost to you and had them at your door at 1:23 pm. Your tone was aggressive, condescending and completely unwarranted. I resolved the situation at my earliest opportunity. Saturday, although our showroom is open, is truly not a business day, in terms of our logistics, so Tuesday was my first opportunity to deal with this problem. I'm sorry that your experience was less than desirable and you didn't find my ability to resolve your problem satisfactory. It was the very best anyone could have done, given the circumstances. I think anyone that reads this kind of aggressive commentary can understand the kind of person that is writing it. You were looking for an argument as soon as you got on the phone, instead of listening to hear what I was doing to help.