Stephen in KW

I recently had a new high-efficiency furnace and ductless air conditioner installed by Delta in my older (~120 years) home in Kitchener a few months ago. The home had not previously had air conditioning, and the ductwork had obviously been retrofitted into the home sometime long after its original construction date, so it was not suited to a typical ducted air conditioner. I opted for Delta because the salesman Scott took the time to explain why a ductless air conditioner might be a good solution for the home. I was familiar with the technology but, even after bringing it up to other HVAC installers who quoted me for systems, I was told that a typical air conditioner would be “good enough” and, anyway, cheaper. Scott went through the principles of it without overwhelming me with information, and explained the reasons why I was likely to be more satisfied with a ductless unit. He also explained the different options of furnace and gave me enough information that I could reasonably weigh the costs and advantages of each choice. The unit installed wound up being a 1.5 ton Daikin ductless air conditioner and heat pump on the second floor of my home, and a forced-air two-stage Daikin furnace. The installation required two days, and I found Dale and his partner extremely professional and courteous. I met them the first morning and they explained to me exactly what their plan was, and where and when they would require access. Dale spoke with me about the different options for the specific location of the air conditioner’s line, his requirements and my preferences, and he was able to run the line entirely out of sight in two upstairs closets. I’m also pleased with the performance of the air conditioner so far. As in other older homes, our challenge has been to keep the upstairs cool while the first floor is usually very comfortable. The ductless unit blows right where we need the cool air most on the bedroom level, and falls towards the main floor. We’ve found so far this summer that using a mix of the unit’s ‘Air Condition’ and ‘Dehumidy’ functions, along with the furnace fan, keeps the entire house very comfortable. Testing the heat pump function of the unit, I expect to be able to use it for supplement heat during the night in winter, when in past winters we’ve used a space heater to help with extra heat in the kids’ rooms. Overall I was very satisfied with the work Delta did, and very happy I went with a more appropriate solution for my home’s cooling than what a lot of other suppliers would have been happy to install. It was not the cheapest option, but I feel that the outcome was what I had hoped. I would definitely seek Delta out next time I need HVAC work done.